1. Acceptance of Terms

By accessing, browsing, purchasing tickets, listing events, or using any services provided through Zilora Event, users agree to comply with these General Terms & Conditions.

If you do not agree with these terms, you should discontinue the use of the platform immediately.

2. About Zilora Event

Zilora Event is a digital event discovery and online ticketing platform operating under Zilora Island Holidays and Adventures.

The platform allows users to discover events, purchase electronic tickets, access event-related services, and interact with event organizers through digital systems.

Zilora Event acts as a ticketing intermediary and marketplace platform connecting users and event organizers.

3. User Eligibility

Users must be legally capable of entering into binding agreements in accordance with applicable laws.

By using the platform, users confirm that:

• Information provided is accurate and complete
• They are authorized to use the selected payment method
• They will comply with platform policies and event-specific rules

4. User Accounts

Users may be required to create an account to access certain features including:

• Ticket purchases
• Digital ticket storage
• Order management
• Ticket transfers
• Event history
• Promotional offers

Users are responsible for maintaining the confidentiality and security of their account credentials.

Zilora Event reserves the right to suspend or terminate accounts suspected of fraudulent, abusive, or unauthorized activity.

5. Ticket Purchases & Digital Delivery

All ticket purchases made through Zilora Event are subject to availability and organizer approval where applicable.

Tickets are delivered electronically through:

• Email confirmations
• QR codes
• User account dashboards
• Digital wallet systems

Users are responsible for ensuring that their email address and personal information are accurate before completing purchases.

6. Pricing & Service Fees

Ticket pricing is determined by event organizers.

Zilora Event may apply:

• Booking fees
• Service fees
• Transaction charges
• Processing fees
• Platform usage fees

Such fees may be included within displayed prices or added during checkout.

Prices may change without prior notice until payment is successfully completed.

7. Payment Methods

Zilora Event supports multiple secure payment solutions including:

• Credit and debit cards
• Apple Pay
• Google Pay
• Scan-to-pay solutions

Payments are securely processed through authorized third-party payment gateway providers.

All transactions are collected under Zilora Island Holidays and Adventures.

8. Refunds, Cancellations & Postponements

Refund eligibility and cancellation conditions vary depending on the specific event organizer’s policy.

Users are responsible for reviewing event-specific policies before completing purchases.

Unless otherwise stated:

• Tickets are non-refundable
• Tickets are non-exchangeable
• Tickets are non-transferable

In cases of event postponement, cancellation, or modification, organizers may offer:

• Refunds
• Alternative dates
• Ticket exchanges
• Credits or replacements

Zilora Event shall not be held responsible for organizer-specific refund decisions.

9. Event Organizer Responsibilities

Event organizers remain solely responsible for:

• Event legality
• Venue permits and authorizations
• Safety measures
• Security staffing
• Audience management
• Event content
• Artist bookings
• Refund obligations
• Compliance with applicable laws

Zilora Event does not assume responsibility for event execution or operational management unless explicitly stated.

10. Fraud Prevention

Zilora Event reserves the right to investigate, suspend, cancel, or restrict any activity considered:

• Fraudulent
• Suspicious
• Unauthorized
• Abusive
• Illegal

This includes:

• Ticket duplication
• Unauthorized resale
• Chargeback abuse
• False identity usage
• Bot purchases
• Payment fraud

11. Ticket Ownership & Entry Conditions

Each ticket contains a unique digital identifier or QR code valid for one entry unless otherwise specified.

The first person presenting a valid ticket may be considered the legitimate ticket holder.

Attendees may be required to:

• Present identification
• Undergo security checks
• Comply with venue policies
• Follow organizer instructions

Failure to comply may result in refusal of entry without refund.

12. Event-Specific Terms

Each event organizer may establish additional:

• Entry rules
• Age restrictions
• Refund conditions
• VIP policies
• Seating arrangements
• Venue restrictions
• Dress codes
• Security procedures

By purchasing tickets, users agree to both:

• Zilora Event platform policies
• The organizer’s event-specific conditions

13. Intellectual Property

All branding, platform designs, logos, graphics, software, and digital content associated with Zilora Event remain the intellectual property of Zilora Event and/or their respective owners.

Unauthorized copying, reproduction, distribution, or commercial use is prohibited.

14. Media Consent

By attending events sold through Zilora Event, attendees consent to photography, filming, recording, and promotional media usage by organizers and authorized partners.

15. Platform Availability

While Zilora Event aims to provide uninterrupted access, the platform may occasionally experience:

• Technical maintenance
• Server interruptions
• Third-party outages
• System upgrades
• Unexpected disruptions

Zilora Event does not guarantee uninterrupted or error-free platform availability.

16. Limitation of Liability

Zilora Event and Zilora Island Holidays and Adventures shall not be held liable for:

• Event cancellations
• Venue incidents
• Organizer misconduct
• Artist cancellations
• Personal injury
• Property loss
• Technical failures
• Internet disruptions
• Third-party service failures
• Force majeure events

Users access and use the platform at their own risk.

17. Governing Law

These General Terms & Conditions shall be governed and interpreted in accordance with the laws of the Republic of Mauritius.

Any disputes arising from platform usage shall fall under the exclusive jurisdiction of Mauritian courts.

18. Contact Information

Zilora Event
Operating under Zilora Island Holidays and Adventures
Mauritius

For legal, support, or policy inquiries, users may contact the platform through the official communication channels available on the website.