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Privacy Policy

1. Introduction

Zilora Event is an online event discovery and ticketing platform operating under Zilora Island Holidays and Adventures.
The platform allows users to browse, purchase, manage, and access digital tickets for events organized by third-party organizers and partners.

By accessing or using Zilora Event, users agree to comply with these Terms & Conditions, Privacy Policy, and any event-specific rules established by event organizers.

2. Platform Role

Zilora Event acts as a digital ticketing and event marketplace platform.

Unless otherwise explicitly stated, Zilora Event is not the direct organizer, producer, or operator of listed events and acts solely as an intermediary between customers and event organizers.

Responsibility for the organization, management, execution, safety, legality, permits, staffing, security, and operation of events remains solely with the respective organizer.

3. Payments & Transaction Processing

Payments made through the Zilora Event platform are securely processed through authorized third-party payment gateway providers supporting multiple payment methods including:

  • Credit & Debit Cards
  • Apple Pay
  • Google Pay
  • Scan-to-Pay solutions
  • Mobile wallets
  • Digital payment systems

All payments are collected through Zilora Island Holidays and Adventures on behalf of listed events and organizers.

Payment providers may apply additional fraud prevention, verification, authentication, or security procedures before approving transactions.

Zilora Event reserves the right to suspend, review, reject, or cancel transactions considered suspicious, fraudulent, unauthorized, or in violation of platform policies or applicable laws.

4. Ticket Purchases

Users are responsible for verifying:

  • Event date and time
  • Venue information
  • Ticket category
  • Seating selection
  • Pricing details
  • Age restrictions
  • Organizer policies

before completing a purchase.

Once payment is successfully completed, tickets will be delivered electronically through email, user accounts, QR codes, or other digital delivery methods supported by the platform.

5. Event-Specific Policies

Each event organizer may establish additional event-specific:

  • Terms & Conditions
  • Refund policies
  • Entry requirements
  • Age restrictions
  • VIP access rules
  • Security procedures
  • Dress codes
  • Seating policies
  • Prohibited items
  • Venue regulations

By purchasing a ticket, users acknowledge and agree to both:

  • Zilora Event platform policies
  • The specific conditions established by the respective event organizer

6. Refund Policy

Refund eligibility, cancellation conditions, postponement policies, and ticket exchange rules are determined individually by each event organizer and may vary between events.

Unless otherwise stated within the event-specific policy, tickets are considered:

  • Non-refundable
  • Non-exchangeable
  • Non-transferable

In case of cancellation, postponement, or event modifications, users must refer to the organizer’s specific event policy displayed at the time of purchase.

Zilora Event acts solely as a ticketing intermediary and shall not be held responsible for organizer-specific refund decisions or event-related operational changes.

7. Chargebacks & Payment Disputes

Users agree not to initiate fraudulent or abusive payment disputes or chargebacks after receiving valid tickets or accessing event services.

In cases involving fraud, payment abuse, unauthorized disputes, suspicious activities, or violations of platform policies, Zilora Event reserves the right to:

  • Suspend or terminate accounts
  • Cancel tickets
  • Restrict future purchases
  • Block transactions
  • Provide evidence to payment providers or authorities
  • Recover losses, damages, or associated fees

8. Ticket Ownership & Entry

Each ticket contains a unique digital code or QR code valid for one entry unless otherwise specified.

Duplicated, copied, altered, damaged, or fraudulent tickets may be refused entry.

The first person presenting a valid ticket at the entrance will be considered the legitimate ticket holder.

Attendees may be required to present valid identification during access control.

9. Fraud & Prohibited Activities

The following activities are strictly prohibited:

  • Fraudulent purchases
  • Ticket duplication
  • Unauthorized resale
  • False identity usage
  • Chargeback abuse
  • Use of automated purchasing systems
  • Illegal activities
  • Harassment or violent conduct

Zilora Event reserves the right to suspend accounts, cancel tickets, deny access, and cooperate with authorities where necessary.

10. Media & Photography

By attending events purchased through Zilora Event, attendees consent to photography, filming, live streaming, and media recording that may be used for promotional, commercial, or marketing purposes without compensation.

11. Limitation of Liability

Zilora Event and Zilora Island Holidays and Adventures shall not be held liable for:

  • Event cancellations
  • Organizer misconduct
  • Venue incidents
  • Artist no-shows
  • Schedule changes
  • Personal injuries
  • Loss of belongings
  • Force majeure events
  • Internet or payment failures
  • Third-party service interruptions

Attendance and use of the platform remain at the user’s own risk.

12. Privacy & Data Protection

Zilora Event collects and processes user information for:

  • Ticket delivery
  • Payment processing
  • Customer support
  • Fraud prevention
  • Marketing communications
  • Platform analytics
  • Event management purposes

By using the platform, users consent to the processing and sharing of necessary information with event organizers, payment providers, and authorized service providers.

Zilora Event does not directly store full banking card information.

13. Marketing Communications

Users may receive:

  • Booking confirmations
  • Event reminders
  • Newsletters
  • Promotional offers
  • Platform announcements
  • Marketing campaigns

Users may unsubscribe from marketing communications at any time.

14. Platform Availability

While Zilora Event aims to maintain uninterrupted platform availability, we do not guarantee continuous access free from:

  • Technical interruptions
  • Maintenance periods
  • Server outages
  • Third-party failures
  • Unexpected disruptions

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Mauritius.

Any disputes arising in relation to the platform shall fall under the jurisdiction of Mauritian courts.

16. Contact Information

Zilora Event
Operating under Zilora Island Holidays and Adventures
Mauritius

For support, legal inquiries, or policy-related questions, users may contact the platform through official communication channels made available on the website.